Residents Rights

We place the rights of our residents at the forefront of our philosophy of care. We seek to advance these rights in all aspects of the environment and the services we provide and to encourage our residents to exercise their rights to the full



We recognize that life in a communal setting and the need to accept help with personal care can be inherently invasive of a residents ability to enjoy the pleasure of being alone and undisturbed. We, therefore, strive to retain as much privacy as possible for our residents in the following ways.

Giving help in intimate situations as discreetly as possible.

Providing locks on resident storage if requested, bedrooms and other rooms in which residents need at times to be interrupted.

Guaranteeing residents privacy when using telephone. The home has a phone, which can be used by the residents for incoming calls. It can also be used for outgoing calls at a nominal fee. Residents may have their own private line through British Telecom at the going rate.

Opening and reading post and communicating with friends, relatives or advisors.

Ensuring the confidentiality of information the home hold about residents.


We try to preserve respect for our resident’s dignity in the following ways.

Treating each resident as a special and valued individual.

Helping residents to present themselves to others, as they would wish through their own clothing, their personal appearance and social interaction.

Offering a range of activities that enables each resident to express himself or herself as a unique individual.

Minimising the effects of disabilities which residents may experience on their communication, physical functioning, mobility or appearance.


We are aware that our residents may have encountered distressing times and upheaval entering a new environment. We regard it as all the more important to foster our residents opportunities to think and act without reference to another person in the following ways.

Providing as tactfully as possible human or technical assistance when it is needed.

Maximizing the abilities our residents retain for self-care for independent interaction with others, and for carrying out the task of daily living unaided.

Helping residents take reasonable and fully thought-out risk.

Promoting possibilities for residents to establish and retain contact beyond the home. Residents contacts may visit the home at any time.  


We aim to provide an environment and structure of support, which responds to this in the following ways.

Offering assistance with tasks and in situations, which would otherwise be uncertain for residents.

Safeguarding residents from all forms of abuse and from all possible abusers.

Providing readily accessible channels for dealing with complaints by residents.

Creating an atmosphere in the home which residents experience as open, positive and inclusive.

Civil rights

Residing in a home can act to deprive our residents of their rights as citizens. We therefore work to maintain our residents place in society as fully participating and benefiting citizens in the following ways.

Ensuring that residents have the opportunity to vote in elections and to brief themselves fully on the democratic option.

Maintaining residents full and equal access to all elements of the National Health Service.

Helping residents to claim all appropriate welfare benefits and social services if required.


We aim to help residents exercise the opportunities to select from a range of options in all aspects of their lives in the following ways.

Offering residents a wide range of activities from which to choose.

Avoiding wherever possible treating residents as a homogeneous group

Respecting individuality in residents.

Respecting maximum flexibility in the routines of the daily life of the home.


We want to help our residents to realise personal aspiration and ability in all aspects of their lives. We seek to assist this in the following ways.

Informing ourselves as fully as each resident wishes about his or her individual history and characteristics.

Providing a range of leisure and recreational activities to suit the tastes and abilities of all resident and to encourage participation.

Responding appropriately to the personal, intellectual, artistic and spiritual values and practices of every resident.

Respecting our resident religious ethnic and cultural diversity. Support will be given at all times to enable individual resident to practice their own faith.

Helping our residents to maintain existing contact and to make new liaisons, friendships.

Attempting always to listen and attend promptly to any residents desire to communicate at whatever level.

Keep up to date with our newsletter

No spam ever, we promise.